PUSHBACK

Buying something. Getting service. Fixing a problem.
Why does all of it feel harder than it used to?

In Pushback, this everyday frustration is explained clearly and calmly. The book shows how modern business has been redesigned to move work, risk, and responsibility onto customers, workers, patients, and small businesses, while keeping control at the top.

Filling out forms. Managing accounts. Tracking rules. Fixing errors. Following up again and again. This unpaid administrative labor is now a normal part of life. And when something goes wrong, people are told they missed a step or should have known better.

This book names that pattern.

Written in plain language and grounded in real experiences, Pushback connects what people feel in daily life to a larger shift in how organizations operate. It looks at retail, work, health care, contracts, technology, and government oversight without jargon or ideology.

The book does not blame individuals, and it does not demonize enterprise. It explains why exhaustion has become normal, even for careful and responsible people.

The final chapters explore what realistic pushback could look like. Not fighting harder. Not becoming an expert in every system. But changing where effort sits, so fairness does not depend on stamina.

Pushback is for readers who feel worn down by "doing everything right" and want clarity about what changed, why it feels this way, and how things could be different