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Why performance improvement programs usually fail to deliver the results you expect and what you can do about it §The Outstanding Organization provides a four-part solution for reducing the organizational chaos that weakens the foundation you need to achieve lasting excellence and undermines your best-intended improvement efforts.§Business performance improvement expert Karen Martin explains how the lack of clarity, focus, and discipline can result in millions of dollars of unnecessary labor expense, poor decision-making, dissatisfied customers, and disengaged workers; and how to instill the organizational behaviors that produce both excellence and resilience.