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Written for sufferers, families and the professionals that work with them, this text focuses upon the sort of problems that commonly arise when families and friends try to get help for an individual who is developing a first-time episode of a serious mental illness. It is the first volume in a series concerned with the consumer's experience of the mental health services, and should provide insight into the needs of sufferers and their families and friends. Each volume contains analysis and discussion of cases and the client's voice on what they want professionals to know and appreciate.