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Delivering Knock Your Socks Off Service

Language EnglishEnglish
Book Paperback
Book Delivering Knock Your Socks Off Service Performance Research Associates
Libristo code: 04419033
Publishers HarperCollins, March 2018
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hea... Full description
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Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? This title provides readers with proven tips and strategies for: exceeding customer needs and expectations; and, determining the right times to bend or break the rules.

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About the book

Full name Delivering Knock Your Socks Off Service
Author Performance Research Associates
Language English
Binding Book - Paperback
Date of issue 2018
Number of pages 224
EAN 9780814417553
ISBN 0814417558
Libristo code 04419033
Publishers HarperCollins
Weight 380
Dimensions 153 x 231 x 23

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Management & management techniques
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