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2 190 products
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Superfans Pat Flynn / Hardback
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Challenger Customer Matthew Dixon / Paperback
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations Leonard Berry / Paperback
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New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph Michelli / Hardback
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Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days Joey Coleman / Hardback
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Be Our Guest (10th Anniversary Updated Edition) Ted Kinni / Hardback
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The Strategic Customer Success Manager Chad Horenfeldt / Paperback
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Selling Luxury - Connect With Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale Robin Lent / Hardback
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Hug Your Haters Jay Baer / Hardback
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Perfect Phrases for Customer Service, Second Edition Robert Bacal / Paperback
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Customer Centricity Peter Fader / Paperback
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Customer-Base Audit Peter Fader / Paperback
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Lean Six Sigma: The Ultimate Guide to Lean Six Sigma, Lean Enterprise, and Lean Manufacturing, with Tools Included for Increased Effic James Edge / Paperback
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Word of Mouth Brandon M. Crooker / Paperback
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Think Wow Daren Martin / Hardback
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WOW SERVICE METHOD™ Official Manual for Restaurants & Hospitality Miguel Angel Queipo Vergara / Paperback
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Purple Goldfish Service Edition: The 12 Ways Hotels, Restaurants, and Airlines Win the Right Customers Stan Phelps / Paperback
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Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Dan Steinman / Hardback
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Onboarding Matters Donna Weber / Paperback
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Customer Loyalty Loop Noah Fleming / Paperback
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