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Defusing Hostile Customers Workbook (Third Edition2010)

Language EnglishEnglish
Book Paperback
Book Defusing Hostile Customers Workbook (Third Edition2010) Robert Bacal
Libristo code: 01345906
Publishers Createspace Independent Publishing Platform, April 2010
Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase... Full description
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Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are ab

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About the book

Full name Defusing Hostile Customers Workbook (Third Edition2010)
Author Robert Bacal
Language English
Binding Book - Paperback
Date of issue 2010
Number of pages 192
EAN 9781450585743
ISBN 1450585744
Libristo code 01345906
Publishers Createspace Independent Publishing Platform
Weight 390
Dimensions 203 x 254 x 10

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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