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Call Center Performance Enhancment Using Simulation and Modeling

Language EnglishEnglish
Book Paperback
Book Call Center Performance Enhancment Using Simulation and Modeling Jon Anton
Libristo code: 12301588
Publishers PURDUE UNIV PR, May 2000
"A customer access center that is accessible anytime, anywhere, in any form, and for free is emergin... Full description
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18 331 Ft
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"A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service)." - Book News, Inc.

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About the book

Full name Call Center Performance Enhancment Using Simulation and Modeling
Language English
Binding Book - Paperback
Date of issue 2000
Number of pages 134
EAN 9781557531827
ISBN 155753182X
Libristo code 12301588
Publishers PURDUE UNIV PR
Weight 367
Dimensions 227 x 267 x 9
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