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Call Center Dictionary

The Complete Guide to Call Center and Customer Support Technology Solutions

Language EnglishEnglish
E-book Adobe ePub DRM
Publishers CRC Press, January 2002
Call centres have become the crucial front line for managing customer relationships. This book cover... Full description
? points 126 b
18 391 Ft
In stock Immediate digital delivery

Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.

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About the book

Full name Call Center Dictionary
Author Madeline Bodin
Language English
Binding E-book - Adobe ePub DRM
Date of issue 2002
EAN 9781040160664
Libristo code 52561241
Publishers CRC Press

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Public relations
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Reference, Information & Interdisciplinary subjects > Encyclopaedias & reference works > General encyclopaedias
Reference, Information & Interdisciplinary subjects > Encyclopaedias & reference works > Reference works
Technology, Engineering, Agriculture > Electronics & communications engineering > Communications engineering / telecommunications
Computing & Information Technology > Computer networking & communications > Network management
Computing & Information Technology > Computer science > Computer architecture & logic design
Computing & Information Technology > Information technology: general issues
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