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Boomerang!

Coach Your Team to be the Best and See Customers Come Back Time After Time!

Language EnglishEnglish
E-book Adobe ePub DRM
E-book Boomerang! Nick Drake-Knight
Libristo code: 40809630
Publishers Pollinger in Print, October 2007
Quality of service is essential in the retail industry, if customers are to return time after time.... Full description
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Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "e;Continue and Begin"e; method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

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About the book

Full name Boomerang!
Author Nick Drake-Knight
Language English
Binding E-book - Adobe ePub DRM
Date of issue 2007
Number of pages 260
EAN 9781783723942
Libristo code 40809630
Publishers Pollinger in Print

Categories

Society & Social Sciences > Education > Careers guidance > Industrial or vocational training
Economics, Finance, Business & Management > Business & Management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Industry & industrial studies > Retail & wholesale industries
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