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Practical Guide To World-Class IT Service Management

Language EnglishEnglish
Book Hardback
Book Practical Guide To World-Class IT Service Management Kevin J Smith
Libristo code: 16108157
Publishers Anima Group, March 2017
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your... Full description
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Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM This guide contains 6 Core and 12 World-Class processes each of which is described in chapters

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About the book

Full name Practical Guide To World-Class IT Service Management
Author Kevin J Smith
Language English
Binding Book - Hardback
Date of issue 2017
Number of pages 462
EAN 9780578188980
ISBN 9780578188980
Libristo code 16108157
Publishers Anima Group
Weight 808
Dimensions 236 x 160 x 33

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Knowledge management
Computing & Information Technology > Business applications > Enterprise software
Computing & Information Technology > Information technology: general issues
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