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Measuring ITSM

Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

Language EnglishEnglish
Book Paperback
Book Measuring ITSM Randy A. Steinberg
Libristo code: 08718901
Publishers Trafford Publishing, December 2013
How do you measure and report your IT services and processes? Which metrics matter the most to senio...
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How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?Finally, here is a book that shows you how Not theory, but a practical guide that shows you the operational metrics

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About the book

Full name Measuring ITSM
Author Randy A. Steinberg
Language English
Binding Book - Paperback
Date of issue 2013
Number of pages 196
EAN 9781490719450
ISBN 9781490719450
Libristo code 08718901
Publishers Trafford Publishing
Weight 294
Dimensions 230 x 154 x 17

Categories

Reference, Information & Interdisciplinary subjects > Encyclopaedias & reference works > Reference works
Technology, Engineering, Agriculture > Technology: general issues
Computing & Information Technology > Information technology: general issues
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