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Customer Service

Name: Customer Service
Brand: Pearson Education
SKU: 02094635
Price: 73620 HUF
Availability: InStock
Author: Paul R Timm
ISBN: 9780133056259

Paul R Timm

Language

English

Book Paperback

Libristo code: 02094635

Publishers Pearson Education, April 2013

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for buil... Full description

Libristo code: 02094635

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73 620 Ft

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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.