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Customer Service Management Training 101

Quick and Easy Techniques That Get Great Results

Language EnglishEnglish
Book Paperback
Book Customer Service Management Training 101 Renee Evenson
Libristo code: 04411774
Publishers HarperCollins, September 2011
Shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage... Full description
? points 56 b
8 500 Ft
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Shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. This title covers essential topics, including: Planning and goal setting; Time management; Team development; Conflict resolution; Providing feedback; and more.

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About the book

Full name Customer Service Management Training 101
Author Renee Evenson
Language English
Binding Book - Paperback
Date of issue 2011
Number of pages 224
EAN 9780814417157
ISBN 0814417159
Libristo code 04411774
Publishers HarperCollins
Weight 181
Dimensions 190 x 234 x 12

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Personnel & human resources management
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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