Doesn't suit? No problem! You can return items for up to 30 days
You won't go wrong with a gift voucher. The gift recipient can choose anything from our offer.
Up to 30 days for returns
Shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. This title covers essential topics, including: Planning and goal setting; Time management; Team development; Conflict resolution; Providing feedback; and more.