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CUSTOMER CENTRICITY

Create Memorable Experiences That Build Loyalty and Advocacy

Language EnglishEnglish
Book Paperback
Book CUSTOMER CENTRICITY DERRICK SEKIZIYIVU
Libristo code: 50450106
Publishers THERRID PUBLISHERS, March 2025
CUSTOMER CENTRICITYCreate Memorable Experiences That Build Loyalty and AdvocacyCustomers don't remem... Full description
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CUSTOMER CENTRICITY

Create Memorable Experiences That Build Loyalty and Advocacy

Customers don't remember transactions-they remember experiences.

Customer Centricity shows how to design every interaction around genuine value, emotional connection, and long-term trust. This book moves beyond customer service to embed customer thinking into strategy, culture, and decision-making.

You'll learn how to:

  • See your organization through your customer's eyes
  • Design experiences that differentiate, not imitate
  • Build loyalty that outlasts price competition
  • Turn customers into advocates

Because sustainable growth is built on relationships, not campaigns.

When customers win, everyone wins.

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About the book

Full name CUSTOMER CENTRICITY
Author DERRICK SEKIZIYIVU
Language English
Binding Book - Paperback
Date of issue 2025
Number of pages 158
EAN 9781998628735
ISBN 1998628736
Libristo code 50450106
Publishers THERRID PUBLISHERS
Weight 222
Dimensions 152 x 229 x 9

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Business ethics & social responsibility
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