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Cracking the CSAT Code @ Call Centers

Language EnglishEnglish
Book Hardback
Publishers Narosa Publishing House, July 2018
Offers the BPO industry a solution to not only hold its ground, but grow again by delivering excepti... Full description
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Offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the cu

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About the book

Full name Cracking the CSAT Code @ Call Centers
Author DIPANKAR DAS
Language English
Binding Book - Hardback
Date of issue 2018
Number of pages 172
EAN 9788184876154
ISBN 9788184876154
Libristo code 20090790
Publishers Narosa Publishing House
Weight 410
Dimensions 239 x 165 x 18

Categories

Computing & Information Technology > Computer science
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