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Computer Aided Service Engineering

Informationssysteme in der Dienstleistungsentwicklung

Language GermanGerman
Book Hardback
Book Computer Aided Service Engineering August-Wilhelm Scheer
Libristo code: 01558983
Publishers Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, June 2004
Das Konzept des Service Engineering, das Vorgehensweisen und Methoden für die schnelle und effizient... Full description
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Das Konzept des Service Engineering, das Vorgehensweisen und Methoden für die schnelle und effiziente Realisierung von Dienstleistungen bietet, findet zunehmend Verbreitung in der Praxis. Um die Verfahren möglichst gewinnbringend einsetzen zu können, gilt es, den Dienstleistungsprozess auch durch geeignete Informationssysteme zu unterstützen. Dieses Buch gibt einen fundierten Einblick in aktuelle softwaretechnische Konzepte und präsentiert praktische Erfahrungen aus deren Anwendung bei Entwicklungsprojekten. Es richtet sich gleichermaßen an Praktiker in Dienstleistungsunternehmen und öffentlichen Verwaltungen sowie an Mitarbeiter produzierender Unternehmen, die ihr Dienstleistungsangebot systematisieren und ausbauen wollen.

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About the book

Full name Computer Aided Service Engineering
Author August-Wilhelm Scheer, Dieter Spath, R. Klein
Language German
Binding Book - Hardback
Date of issue 2004
Number of pages 320
EAN 9783540208884
ISBN 3540208887
Libristo code 01558983
Publishers Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Weight 604
Dimensions 160 x 241 x 22

Categories

Computing & Information Technology > Digital lifestyle > Internet guides & online services > Internet searching
Economics, Finance, Business & Management > Business & Management > Management & management techniques
Economics, Finance, Business & Management > Business & Management > Business mathematics & systems
Computing & Information Technology > Business applications > Enterprise software
Computing & Information Technology > Databases > Information retrieval
Computing & Information Technology > Computer networking & communications
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