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Call Center Dictionary

The Complete Guide to Call Center and Customer Support Technology Solutions

Language EnglishEnglish
Book Paperback
Book Call Center Dictionary Keith Dawson
Libristo code: 06674003
Publishers Taylor & Francis Ltd, January 2002
Call centres have become the crucial front line for managing customer relationships. This book cover... Full description
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22 473 Ft
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Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.

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About the book

Full name Call Center Dictionary
Author Keith Dawson
Language English
Binding Book - Paperback
Date of issue 2002
Number of pages 232
EAN 9781578200955
ISBN 9781578200955
Libristo code 06674003
Publishers Taylor & Francis Ltd
Weight 358
Dimensions 154 x 229 x 15

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Public relations
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Reference, Information & Interdisciplinary subjects > Encyclopaedias & reference works > Reference works
Technology, Engineering, Agriculture > Electronics & communications engineering > Communications engineering / telecommunications
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