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Boomerang!

Language EnglishEnglish
Book Paperback
Book Boomerang! Nick Drake-Knight
Libristo code: 04321114
Publishers Pollinger in Print, October 2007
Quality of service is essential in the retail industry, if customers are to return time after time.... Full description
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Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

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About the book

Full name Boomerang!
Author Nick Drake-Knight
Language English
Binding Book - Paperback
Date of issue 2007
Number of pages 260
EAN 9781905665518
ISBN 1905665512
Libristo code 04321114
Publishers Pollinger in Print
Weight 330
Dimensions 142 x 216 x 14

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Personnel & human resources management
Society & Social Sciences > Education > Careers guidance > Industrial or vocational training
Economics, Finance, Business & Management > Business & Management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Industry & industrial studies > Retail & wholesale industries
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