Six Sigma Software Quality Improvement

Proven techniques for improving software and process quality with Six SigmaThis practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.The success stories reveal how: Motorola minimized business risk before changing business-critical applicationsTCS improved fraud detection for a global bankInfosys improved software development productivity for a large multinational bankIBM reduced help desk escalations and overhead activitiesEMC improved development productivityMotorola realized significant cost avoidance by streamlining processes and project documentationXerox achieved high-speed product developmentSeagate reduced application downtime and improved availability to 99.99%Cisco successfully reinvented its Six Sigma programConvergys injected Six Sigma into the company's DNAThomson Reuters' Six Sigma program gathered significant momentum in a short timeSix Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more