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Exploring Service Science

10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings

Language EnglishEnglish
E-book Adobe ePub DRM
E-book Exploring Service Science Henriqueta Novoa
Libristo code: 41004089
Publishers Springer, January 2020
This book constitutes the proceedings of the 10th International Conference on Exploring Service Scie... Full description
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21 323 Ft
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This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

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About the book

Full name Exploring Service Science
Author Henriqueta Novoa, Monica Dragoicea, Niklas Kuhl
Language English
Binding E-book - Adobe ePub DRM
Date of issue 2020
EAN 9783030387242
Libristo code 41004089
Publishers Springer

Categories

Computing & Information Technology > Computer science > Human–computer interaction > User interface design & usability
Society & Social Sciences > Politics & government > Public administration
Economics, Finance, Business & Management > Business & Management > Business mathematics & systems
Computing & Information Technology > Databases > Information retrieval
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