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Every profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the "e;brain drain"e; of the Baby Boomers leaving and no clear educational process for adjusters. The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster:Write better reservation of rights lettersHandle irate insureds and claimants in a more professional mannerUnderstand how to read an estimate and medical records. Chantal M. Roberts, CPCU, AIC, RPA, is a claims handling, standards, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster. In her first book, she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly, proficiently, and economically.
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