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Zero Outage
Language
English
English
Book
Hardback
German
This book introduces strategies and processes for zero-outage in ICT operations. It explains a compr...
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Libristo code: 15752799
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This book introduces strategies and processes for zero-outage in ICT operations. It explains a comprehensive method to ensure high stability and availability in IT systems, an increased reliability and predictability in IT projects, and eventually a higher degree in customer satisfaction. The book emphasizes the need for mandatory standards on a platform, process and people level to gear for top end-to-end ICT quality. This book also reveals the essential issues in case of changes - the cause for most IT outages. Readers find out how to deal with disruptions in IT operations in a fast and effective way and learn why collaboration with an external ICT supplier can only be successful under a common quality standard agreement.
This book is a praxis guide to ensure reliable and high performing ICT operations in organizations. Experienced professionals and experts share their most important insights into quality management and allow for an exclusive look into their tested and continuously improved recipes for success - the zero-outage approach.
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About the book
Full name
Zero Outage
Author
Stephan Kasulke, Jasmin Bensch
Language
English
English
Binding
Book - Hardback
Date of issue
2017
Number of pages
174
EAN
9783319537382
ISBN
3319537385
Libristo code
15752799
Publishers
Springer International Publishing AG
Weight
4144
Dimensions
155 x 235 x 20
Categories
Economics, Finance, Business & Management
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Business & Management
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Management & management techniques
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Knowledge management
Computing & Information Technology
>
Digital lifestyle
>
Internet guides & online services
>
Internet searching
Computing & Information Technology
>
Information technology: general issues
>
Health & safety aspects of IT
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