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Understanding Customer Service

Name: Understanding Customer Service
Brand: Amazon Digital Services LLC - Kdp
SKU: 45659678
Price: 2848 HUF
Availability: InStock
Author: Pankaj Gupta
ISBN: 9789334035230

Pankaj Gupta

Language

English

Book Paperback

Libristo code: 45659678

Publishers Amazon Digital Services LLC - Kdp, May 2023

What is customer service?What is customer sensitivity?How do you feel when a customer vents on you?H... Full description

Libristo code: 45659678

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What is customer service?
What is customer sensitivity?
How do you feel when a customer vents on you?
How to handle customer relations?
How to close loop customer calls?

There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Authors share their life experiences with customers and simplify the understanding of customer service through stories.

This book is going to be an interesting read and would be useful in your professional development if you are working in customer-facing roles in any service industry viz. Telecommunication, Information Technology, Travel & Tourism, and Hospitality etc.