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Total Quality Management

Clients' Perspective in a Health Sciences Library

Language EnglishEnglish
Book Paperback
Book Total Quality Management Solomon Bayugo Sulemani
Libristo code: 06843782
Publishers VDM Verlag, July 2011
The past two decades has witnessed the implementation of TQM as a management practice in libraries.... Full description
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The past two decades has witnessed the implementation of TQM as a management practice in libraries. TQM is a recent phenomenon to libraries of the developing world that are now beginning to apply it to managing their library systems. The quest for the application of TQM in these libraries has arisen the need to provide the theory and literature that will guide practice. Very little academic literature exists on how to apply TQM in libraries of the developing world. This work therefore, provides the impetus to bridge this knowledge gap and guidance for practice. TQM enables a holistic approach to focusing the manager's efforts at increasing the company's effectiveness by applying its proven methods. The target readership include; managers, library managers, health sciences librarians, administrators and students and faculty of library and the information science professions. The work reviews the development of TQM from industry to services and to the field of library science. It demonstrates Deming's philosophy of TQM and its application to library management. The challenges to achieving TQM and the suggestions and recommendations made offer useful lessons to all managers.

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About the book

Full name Total Quality Management
Language English
Binding Book - Paperback
Date of issue 2011
Number of pages 132
EAN 9783639370461
ISBN 3639370465
Libristo code 06843782
Publishers VDM Verlag
Weight 204
Dimensions 152 x 229 x 8
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