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Whitehall Effect

Name: Whitehall Effect
Brand: Triarchy Press
SKU: 12483602
Price: 12393 HUF
Availability: InStock
Author: John Seddon
ISBN: 9781909470477

John Seddon

Language

English

Book Paperback

Libristo code: 12483602

Publishers Triarchy Press, November 2014

'The Whitehall Effect' chronicles how the Whitehall ideas machine has failed to deliver on a monumen... Full description

Libristo code: 12483602

83 b

12 393 Ft

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'The Whitehall Effect' chronicles how the Whitehall ideas machine has failed to deliver on a monumental scale - and what we can do about it. We have a breathtaking opportunity to create public services that truly serve. But only if Whitehall changes. --- Why don't public services work very well? One key reason is that they have been 'industrialised'. Part 1 explains why call centres, back offices, shared services, outsourcing and IT-led change almost always lead to service failure. It explains, in particular, why 'economies of scale' are a myth. Part 2 proposes a better (and tried-and-tested) alternative to the alienating and unresponsive experience of industrialised public services.