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Servqualun
En la percepción de la calidad de la educación superior en las Ciencias Administrativas
Language
Spanish
Spanish
Book
Paperback
El propósito de esta investigación es analizar la relación que existe entre la importancia atribuida...
Full description
Libristo code: 07171276
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El propósito de esta investigación es analizar la relación que existe entre la importancia atribuida a las dimensiones que integran la calidad del servicio y la percepción de la calidad del servicio educativo de estudiantes de licenciatura. Destaca, por su relevancia, la creación y aplicación en el área de formación profesional de las ciencias administrativas el instrumento SERVQUALUN, donde se revelan nuevas dimensiones latentes en la percepción del servicio educativo universitario de los estudiantes investigados. El instrumento presenta un coeficiente alpha de Cronbach de 0.964.
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About the book
Full name
Servqualun
Author
Marcela Reyes Pazos
Language
Spanish
Spanish
Binding
Book - Paperback
Date of issue
2014
Number of pages
144
EAN
9783639556049
ISBN
3639556046
Libristo code
07171276
Publishers
Publicia
Weight
222
Dimensions
152 x 229 x 9
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