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Service Level Manager

Name: Service Level Manager
Brand: BCS Learning & Development Limited
SKU: 09183129
Price: 10755 HUF
Availability: InStock
Author: John Sansbury
ISBN: 9781780172941

John Sansbury

Language

English

Book Paperback

Libristo code: 09183129

Publishers BCS Learning & Development Limited, July 2017

The role of service level manager is a critical one in that the agreements negotiated with customers... Full description

Libristo code: 09183129

74 b

10 755 Ft

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The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.