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Remarkable Brand Experiences

How the Best Brands Gain Advantage with Outstanding Customer Experiences

Language EnglishEnglish
Book Paperback
Book Remarkable Brand Experiences Deborah Saunders
Libristo code: 15622173
Publishers PEARSON Education Limited, February 2023
How does a business differentiate itself through the customer experience and win exemplary levels of... Full description
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How does a business differentiate itself through the customer experience and win exemplary levels of customer advocacy and love?

 

Customer  Experience  is  a  hot  topic  in  business  circles,  for  good  reason,  managing  the  customer experience has become increasingly complex, yet also essential for businesses to compete and grow.  Whilst in no way trying to diminish the importance of this work, there is an elephant in the room called differentiation. This is where the Brand takes centre stage.

 

In this book, you''ll discover what is meant by the Branded Customer Experience, why it’s so important today, some of the common hurdles in executing a brand experience strategy, compelling examples from companies that are getting it right, and simple steps that companies can start taking today to deliver a customer experience that is not only efficient, but reflects (and never loses sight of) what is distinctive and desirable about the brand.

  • Find out how the best brands  are winning the battle for customers’ hearts, minds, & wallets
  • Differentiate your business through customer experience
  • Win exemplary level of customer advocacy
  • Use a simple framework to create your own exemplary customer experiences
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About the book

Full name Remarkable Brand Experiences
Author Deborah Saunders
Language English
Binding Book - Paperback
Date of issue 2023
Number of pages 224
EAN 9781292142135
ISBN 1292142138
Libristo code 15622173
Publishers PEARSON Education Limited
Weight 287
Dimensions 138 x 216 x 18

Categories

Economics, Finance, Business & Management > Business & Management > Ownership & organization of enterprises > Small businesses & self-employed
Economics, Finance, Business & Management > Business & Management > Business strategy
Economics, Finance, Business & Management > Business & Management > Business competition
Economics, Finance, Business & Management > Business & Management > Sales & marketing
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