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Process Mapping and Management

Language EnglishEnglish
Book Paperback
Book Process Mapping and Management Conger
Libristo code: 01220027
Publishers Business Expert Press, July 2011
Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mecha... Full description
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Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

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About the book

Full name Process Mapping and Management
Author Conger
Language English
Binding Book - Paperback
Date of issue 2011
Number of pages 486
EAN 9781606491294
ISBN 1606491296
Libristo code 01220027
Publishers Business Expert Press
Weight 674
Dimensions 230 x 155 x 26

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Knowledge management
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