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Managing Interpersonal Conflict

Name: Managing Interpersonal Conflict
Brand: SAGE Publications Inc
SKU: 04713737
Price: 31999 HUF
Availability: InStock
Author: William A. Donohue
ISBN: 9780803933125

William A. Donohue

Robert Kolt

Language

English

Book Paperback

Libristo code: 04713737

Publishers SAGE Publications Inc, August 1992

This book explores the process of interpersonal conflict - from the initial decision as to whether o... Full description

Libristo code: 04713737

218 b

31 999 Ft

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This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.