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ITSM Process Design Guide

Name: ITSM Process Design Guide
Brand: J Ross Publishing
SKU: 04835374
Price: 31990 HUF
Availability: InStock
Author: Donna Knapp
ISBN: 9781604270495

Donna Knapp

Language

English

Book Paperback

Libristo code: 04835374

Publishers J Ross Publishing, August 2010

This is a comprehensive 'how-to' guide to assessing, designing, measuring and integrating. ITSM proc... Full description

Libristo code: 04835374

214 b

31 990 Ft

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This is a comprehensive 'how-to' guide to assessing, designing, measuring and integrating. ITSM processes IT organizations increasingly recognize the need to design, redesign or reengineer, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT infrastructure Library[registered] (ITIL[registered]), Control Objectives for IT (COBIT[registered]), Microsoft[registered] Operations Framework (MOF), and the ISO/IEC 2000 standard describe what to do, they do not describe the mechanics of how to do it. "The ITSM Process Design Guide" closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE)[registered] qualification and has been endorsed by The APM Group (ITIL's official accreditor) as a complimentary qualification for the ITIL Qualification Scheme.