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Free shipping on orders over 19,990 Ft via Packeta, Fox Post Box, and DPD Collection Point

ITIL Process Manual

James Persse

Language

English

Book Paperback

Libristo code: 01231226

Publishers van Haren Publishing, June 2012

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20... Full description

Libristo code: 01231226

148 b

21 543 Ft

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This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program