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How to implement ITIL successfully?

Name: How to implement ITIL successfully?
Brand: LAP Lambert Academic Publishing
SKU: 06985384
Price: 16736 HUF
Availability: InStock
Author: Hami Khosravi Sereshki
ISBN: 9783845476469

What steps are necessary to implement ITIL what factors are critical within implementation process

Hami Khosravi Sereshki

Jingwen Wang

Language

English

Book Paperback

Libristo code: 06985384

Publishers LAP Lambert Academic Publishing, November 2010

Information Technology Infrastructure Library (ITIL) best practices enhance service level, and decre... Full description

Libristo code: 06985384

112 b

16 736 Ft

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Information Technology Infrastructure Library (ITIL) best practices enhance service level, and decrease operational costs without lowering proficient and agile employees or increasing investment. Of course, ITIL does not provide a step by step practice list to create an IT organization, but provides a framework and list from IT operational processes which has been acquired through myriads of human experiences during years. By using ITIL, organizations can establish a set of practices and processes to increase IT services delivery and support. The purpose of this thesis is to reveal how ITIL should be implemented in an organization in an efficient and effective way to achieve the goal of reducing wastage, cutting costs and increasing customers satisfaction. There are many books dealing with the ITIL. But these publications do not prescribe how to adopt, adapt or implement the guidelines as part of a service management strategy; it would seem useful to explore implementation strategies which are employed by organizations when they are using ITIL best practices .