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Developments in the Call Centre Industry

Analysis, Changes and Challenges

Language EnglishEnglish
Book Paperback
Book Developments in the Call Centre Industry John Burgess
Libristo code: 06681965
Publishers Taylor & Francis Ltd, March 2012
Over the past ten years there has been a massive growth in call centres worldwide. These centres are... Full description
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Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of th

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About the book

Full name Developments in the Call Centre Industry
Author John Burgess, Julia Connell
Language English
Binding Book - Paperback
Date of issue 2012
Number of pages 208
EAN 9780415511483
ISBN 9780415511483
Libristo code 06681965
Publishers Taylor & Francis Ltd
Weight 352
Dimensions 154 x 232 x 13

Categories

Economics, Finance, Business & Management > Business & Management
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