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CUSTOMER EXPERIENCE

Language SpanishSpanish
Book Book
Book CUSTOMER EXPERIENCE ALVAREZ OROZCO
Libristo code: 44341114
Publishers PROFIT EDITORIAL, November 2023
Actualmente el cliente es el que tiene el poder en su mano vía smartphone. Las reglas del juego han... Full description
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Actualmente el cliente es el que tiene el poder en su mano vía smartphone. Las reglas del juego han cambiado y aquellas organizaciones que no sean capaces de verlo y de tenerlo en cuenta pueden dar por seguro que tienen sus días contados. Si eres de los que piensan que para tener éxito en la actual era de la experiencia lo más importante es poner al cliente en el centro del negocio, este es sin duda el manual que estabas buscando. Después de leer este libro, conocerás y serás capaz de implantar en tu empresa el modelo Valor con Valores«, que te ayudara a orientar estratégicamente la cultura de tu empresa hacia tus clientes y a desarrollar acciones de probada solvencia para conseguir sorprender a tus clientes y lograr resultados extraordinarios. La fórmula infalible para enamorar a tus clientes se apoya en tres pilares: 1. Valorar a los empleados: generando un mayor compromiso sobre los resultados. 2. Aportar valor al cliente: a través de una experiencia memorable. 3. Aumentar el valor de la compañía: incrementando el resultado del negocio.

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About the book

Full name CUSTOMER EXPERIENCE
Author ALVAREZ OROZCO, MARCOS
Language Spanish
Binding Book - Book
Date of issue 2023
Number of pages 240
EAN 9788419841360
Libristo code 44341114
Publishers PROFIT EDITORIAL
Weight 512

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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