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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Language EnglishEnglish
Book Hardback
Book Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition Kerry Patterson
Libristo code: 01321375
Publishers McGraw-Hill Education - Europe, June 2013
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting t... Full description
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Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.

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About the book

Full name Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Author Kerry Patterson
Language English
Binding Book - Hardback
Date of issue 2013
Number of pages 304
EAN 9780071830607
ISBN 007183060X
Libristo code 01321375
Publishers McGraw-Hill Education - Europe
Weight 528
Dimensions 236 x 163 x 24

Categories

Law > Laws of specific jurisdictions & specific areas of law > Legal systems: general > Legal systems: civil procedure, litigation & dispute resolution > Arbitration, mediation & alternative dispute resolution
Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management: leadership & motivation
Economics, Finance, Business & Management > Business & Management > Business communication & presentation
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