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Call Center Optimization

Language EnglishEnglish
Book Paperback
Book Call Center Optimization Ger Koole
Libristo code: 10910629
Publishers MG Books, January 2013
This book gives an accessible overview of the role and potential of mathematical optimization in cal... Full description
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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels.

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About the book

Full name Call Center Optimization
Author Ger Koole
Language English
Binding Book - Paperback
Date of issue 2013
Number of pages 158
EAN 9789082017908
ISBN 9789082017908
Libristo code 10910629
Publishers MG Books
Weight 266
Dimensions 235 x 157 x 14

Categories

Economics, Finance, Business & Management > Economics
Economics, Finance, Business & Management > Business & Management
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