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Beschwerdemanagement

Language GermanGerman
Book Paperback
Book Beschwerdemanagement F Muretta
Libristo code: 09487355
Publishers Gbi-Genios Verlag, July 2015
Beschwerden müssen als Chance verstanden werden, um unternehmensinterne Geschäftsprozesse zu optimie... Full description
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Beschwerden müssen als Chance verstanden werden, um unternehmensinterne Geschäftsprozesse zu optimieren und die Kundenbindung zu verstärken. (1) , (5) , (7) Von essentieller Bedeutung ist die Anregung eines aktiven Beschwerdeverhaltens beim Kunden sowie die schnelle und unkomplizierte Abwicklung von Beschwerden. Ein mangelhaftes Beschwerdemanagement kann einem Unternehmen und seinem Image durch negative Mundpropaganda empfindlich schaden. (5)

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About the book

Full name Beschwerdemanagement
Author F Muretta
Language German
Binding Book - Paperback
Date of issue 2015
Number of pages 18
EAN 9783737932974
ISBN 3737932972
Libristo code 09487355
Publishers Gbi-Genios Verlag
Weight 50
Dimensions 178 x 254 x 2

Categories

Economics, Finance, Business & Management > Economics
Economics, Finance, Business & Management > Business & Management
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