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Artificial intelligence in Customer Service

The Next Frontier for Personalized Engagement

Language EnglishEnglish
Book Hardback
Book Artificial intelligence in Customer Service Jagdish N. Sheth
Libristo code: 43312596
Publishers Springer, Berlin, October 2023
This edited volume elucidates how artificial intelligence (AI) can enable customer service functions... Full description
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This edited volume elucidates how artificial intelligence (AI) can enable customer service functions to achieve higher customer engagement, superior user experiences, and increased levels of wellbeing amongst customers and employees.As consumers' expectations dictate 24/7 availability from customer service departments and market pressures call for lower costs and higher efficiency, businesses have accepted that AI is a vital component in maintaining customer satisfaction, yet firms face decisions as to how to choose the right tools, how to optimise integration and then strike the appropriate balance between AI and human contact. With this in mind, chapters in this book capture the latest advancements in AI customer services through real world examples. Covering topics such as the use of AI in enhancing customer well-being, data and technology integration and customer engagement, the volume offers a truly global perspective to this contemporary issue

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About the book

Full name Artificial intelligence in Customer Service
Author Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji, Anupama Ambika
Language English
Binding Book - Hardback
Date of issue 2023
Number of pages 332
EAN 9783031338977
Libristo code 43312596
Publishers Springer, Berlin
Weight 544
Dimensions 148 x 210

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Web-marketing
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